THE RITUAL SPA POLICIES
CANCELLATION POLICY
When you reserve an appointment with us that time is yours and only yours. When a cancellation is made with less than 48 hours' notice it is very difficult to fill it on such short notice, that time and income is lost.
We ask for 48 hours' notice if you need to cancel, change or reschedule your appointment. If you need to cancel, change or reschedule with less than 48 hours' notice, there is a 50% rescheduling fee. 'Day-of' Appointment Cancellations and No-shows incur a 100% fee.
Refusal to pay a late cancel or no-show charge will result in you needing to find another facility.
We do require a credit card to book and hold all appointments. If you do not place your card on file, we will be un-able to hold your appointment.
We do not offer refunds on services rendered.
Q&A
Q:I have a gift certificate for the Saumaj can I use it at The Ritual Spa?
A: The Ritual Spa is a new business and not affiliated to the Saumaj in any way. Therefore, we cannot honor any gift certificates. If would be like trying to use your gift card for Wal-Mart at Target. We do understand the inconvenience this causes and emphasize. Unfortunately, as a new business taking a loss of gift cards we did not sell or profit from, would not set us up to be successful. Since the former owner passed away there is no one to contact to remedy this situation we are aware of.
Q: Can I bring a friend to my treatment?
A: Please come by yourself to your appointment. We have limited seating and space and can't accommodate those not receiving services.
Q: What should I wear?
A: If you are receiving a Body Scrub Ritual, we suggest brining a bathing suit. The treatment can be messy, and we don't want you to ruin your garments.
For any Skin Ritual you will be given a robe to put on.
You can undress to your comfort level for any massage treatment. If you are planning on using the saltwater pool after, please bring proper swim attire.
Q: What Skincare line do you use?
A: The Ritual Spa works with SkinScrpit Rx & Hale and Hush. Skin Script is a clinically tested, results-driven product line that harnesses the latest advancements in skincare technology. The formulas combine potent, pharmaceutical-grade ingredients with natural extracts to address a wide range of skin concerns, from aging and acne to hyperpigmentation and sensitivity. With Skin Script Rx, you can expect unparalleled efficacy, gentle enough for even the most delicate skin. The products are cruelty-free, gluten-free, and vegan-friendly, making them accessible to all.
Hale & Hush, a premium skincare line specifically designed for sensitive and compromised skin. This gentle, non-irritating line soothes, calms, and hydrates dry, irritated skin, making it ideal for post-procedure care. With expertly formulated products featuring soothing botanicals like green tea, chamomile, and aloe vera, Hale & Hush effectively addresses skin concerns without harsh chemicals or artificial fragrances. Trusted by dermatologists and skincare professionals, this cruelty-free and vegan-friendly line offers fragrance-free or lightly scented options, ensuring compatibility with even the most delicate skin. Whether you're seeking relief from redness, dryness, or sensitivity, Hale & Hush provides a reliable solution.